Shipping & Orders
How soon will my order be shipped?
All of our teas are made by hand in small batches by Ash to ensure they reach your cup full of flavour and with vibrant ingredients. We extend this same care to our packaging of your orders to make sure they reach you in the condition they left us in.
You can expect your order to be packed and dispatched within 2-3 business days after ordering.
Whilst we expect to have orders out to you within the standard times, during special promotions or new products being launched dispatch may be around 7-10 business days.
How long will shipping take?
Australia Post estimates shipping times as --
Standard shipping is 2-8 days;
Express is 1-4 days.
Orders are processed in the order in which they are received, purchasing express shipping will not mean your order is dispatched sooner rather your shipping time will likely be shorter.
If you have purchased express shipping and need your order dispatched urgently please contact us on email, and if we can get it out sooner we will!
What if my address is incorrect on my order?
As we are processing orders within 2-3 days it is important you reach out to us as soon as possible. Contact us via email with your order number and updated address information.
If the order was already shipped to an incorrect address, postage will need to be charged again for a new delivery.
What if I want to return my order?
Unfortunately as our teas are a product that is for consumption they are non-refundable.
At Yandina Apotheca we stand behind what we sell and hope that you are always in love with the teas that you receive.
I am missing something from my order?
Whilst we do everything we can to ensure nothing gets missed, sometime mistakes happen. Please email us with your order number and the item(s) that were missing so we can arrange to have these sent out to you as soon as possible.